Night Auditor
4 weeks ago
Job Summary
We are seeking a Night Auditor to join our team at OTO Development. As a Night Auditor, you will be responsible for executing guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.
Key Responsibilities
- Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
- Maintain a friendly and hospitable attitude with guests and team members
- Acquire and maintain knowledge of local attractions and amenities to provide service to guests
- Ensure collections, including credit card and direct bill, are executed in accordance with company policies
- Maintain proper control over keys, safe deposits, and all company and guest property
- Ensure rates are optimized by monitoring competitor occupancy and rates
- Ensure all required documentation is completed in a timely manner
- Properly quote daily rates and issue credits
- Perform other duties as assigned to support guest satisfaction
Requirements
- Proficient in administration of applicable property management systems
- Ability to respond quickly and appropriately to emergency situations
- Experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
- Ability to pass certification tests required to meet brand standards
- Experience working with a computer, especially data entry
- Ability to work well with others
- Customer focus and ability to put guests' needs first
- Approachable and encourages effective communication with guests and fellow team members
Physical Requirements
This position may be physically demanding, requiring standing, sitting, walking, bending, lifting, and squatting for extended periods.
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