Night Auditor

4 weeks ago


El Segundo, California, United States OTO Development Full time

Job Summary

We are seeking a Night Auditor to join our team at OTO Development. As a Night Auditor, you will be responsible for executing guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards.

Key Responsibilities

  • Execute guest reservation, check-in, check-out, payment, and service procedures in compliance with brand quality assurance standards
  • Maintain a friendly and hospitable attitude with guests and team members
  • Acquire and maintain knowledge of local attractions and amenities to provide service to guests
  • Ensure collections, including credit card and direct bill, are executed in accordance with company policies
  • Maintain proper control over keys, safe deposits, and all company and guest property
  • Ensure rates are optimized by monitoring competitor occupancy and rates
  • Ensure all required documentation is completed in a timely manner
  • Properly quote daily rates and issue credits
  • Perform other duties as assigned to support guest satisfaction

Requirements

  • Proficient in administration of applicable property management systems
  • Ability to respond quickly and appropriately to emergency situations
  • Experience in accurate cash handling and credit cards and experience in maintaining security of confidential information
  • Ability to pass certification tests required to meet brand standards
  • Experience working with a computer, especially data entry
  • Ability to work well with others
  • Customer focus and ability to put guests' needs first
  • Approachable and encourages effective communication with guests and fellow team members

Physical Requirements

This position may be physically demanding, requiring standing, sitting, walking, bending, lifting, and squatting for extended periods.


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