Customer Success Finance Analyst

11 hours ago

Chicago, Illinois, United States Mediaocean Full time
Job Title: Customer Success Finance Analyst

Mediaocean is seeking a highly skilled Customer Success Finance Analyst to join our team. As a Customer Success Finance Analyst, you will be responsible for delivering a world-class customer experience with a focus on proactive engagement and fostering long-term relationships.

Key Responsibilities:
  • Develop a strong understanding of customer and corporate accounting workflows to provide guidance on current functionality and enhancements for Mediaocean financial platforms and identify opportunities for added value
  • Complete a 6-month onboarding boot camp that will focus on establishing knowledge and supporting customers across Customer Success teams
  • Identify, document, and disseminate best practices aimed at enhancing the overall customer experience and improving customer understanding of the value offered by Mediaocean software solutions
  • Contribute to customer account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions and complex issue resolution
  • Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
  • Document and track feature requests, including detailed requirements and needs analysis, with an ability to negotiate and manage expectations
  • Work cross-functionally on product roadmap recommendations and alternative workflow solutions
  • Perform needs assessments and requirements gathering to configure environments for new customer implementations and existing customer platform migrations
  • Prioritize and schedule work activities to ensure established targets are achieved, facilitate customer meetings, and clearly and promptly communicate action items and desired outcomes for appropriate stakeholders
Requirements:
  • Educational or professional experience in accounting or financial management
  • 2 years of experience in a customer-facing role or in advertising technology or Software as a Service (SaaS) experience a plus
  • Proven ability to present and explain features and workflow
  • Proficiency with Excel, PowerPoint, SharePoint. Salesforce, Zendesk, Jira, Smartsheet experience a plus
  • Demonstrated excellence in verbal and written communication skills, including the ability to take the lead in conversations and negotiate through challenging situations
Why Mediaocean?
  • Competitive total compensation, including 401(K) employer match and financial wellness seminars
  • Extensive medical, dental, and vision plan - Keep your family (or just yourself) safe and healthy
  • Flexible time off - In addition to our 14 company holidays, we provide open PTO to all U.S.-based Mediaocean employees. So take a sick day, vacation day, or mental health day
  • Bonding Leave - After six months of employment at Mediaocean, mothers and fathers, including same-sex parents, can take job-protected, paid time off to bond with their child within the first 12 months of the child's birth or adoption
  • Insurance, Pet Insurance, employer matched Health Savings Account and Flexible Spending Accounts
  • Professional development - Personalized development plan created with your manager, continuous internal and external trainings, official company-wide mentorship program, professional development rewards program, management, leadership, and function-specific training for top performance, education reimbursement
  • Get rewarded for demonstrating Mediaocean values
  • Active affinity-based groups - Form connections with similar peers in offices around the world. Groups include: Women at MO, Black Employees at Mediaocean (BEMO), Pride at MO, Mi gente (Hispanic/Latinx community), AAPI at MO, Parents at MO, International Enrichment, Language Lovers, Books & Beyond, DEI in Engineering, and Mental Health & Wellness, and Caregivers United
  • Wellness opportunities - Free virtual yoga and abs and glutes classes, company-paid Headspace meditation app membership, company-wide steps challenges, complimentary snacks in-office
  • Bikeshare program in select offices, (Divvy and CitiBike for Chicago and New York offices)

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