Account Resolution Specialist

4 days ago


Columbus, Ohio, United States Reliant Full time
About the Role

The Customer Service Representative will provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts. This includes continuously receiving inbound calls and performing outbound calls to assist borrowers in resolving debt.

Maintaining a workload of delinquent accounts up to and including completion of payments is also crucial. Proper follow-up with borrowers to ensure required documentation and payment processing is compliant and complete is necessary.

The representative must ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed. Performing proper skip tracing techniques to identify borrower contact information is also essential.

The role requires adherence to the FDCPA at all times and both internal and industry-wide compliance regulations. Additional responsibilities may be assigned by management.

Requirements
  • Excellent communication skills, including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software while working across multiple systems/screens.
  • Knowledge of, or ability to learn, product, service, or area of customer service specialization.
  • High School Diploma or GED required; College Degree a plus but not required.
  • Previous collections, call center, or customer service experience is a plus.
  • Ability to meet and exceed daily, weekly, and monthly production goals.
  • Ability to multi-task and maintain composure in stressful situations.
  • Occasional Saturdays required.
Salary Information

The estimated salary for this position is $45,000 - $60,000 per year, based on the location and industry standards.



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