Security Operations Center Dispatcher
23 hours ago
Allied Universal, a leading security and facility services company, offers a rewarding career that gives you a sense of purpose. As a Security Operations Center Dispatcher, you will be part of a dynamic, diverse, and inclusive workplace that fuels a culture that reflects in our communities and customers we serve. We provide medical, dental, and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks, and more for most full-time positions
Job ResponsibilitiesThe Security Operations Center Dispatcher has high visibility and is directly accountable for the effective and efficient flow of information from the Security Operations Center (SOC) and Control Rooms to the Corporate Security Management. The SOC is a 24/7 operation that provides a comprehensive monitoring approach to provide broad visibility of activity across the enterprise, leveraging intelligence from several systems and technology databases that provide advanced correlation and analysis capabilities to deliver a prioritized list of actionable security incidents to the Security Operations Team.
Key Responsibilities:
- Alarm monitoring and response
- CCTV monitoring and camera survey
- Answering phones and operating IP-based telephone systems
- Radio dispatch and multi-channel communications
- Radio and call logging, incident report issuance, and collection
- Operations support, routing of call information to the appropriate units for handling
- Ensuring timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center and its role as a central alarm monitoring station
- Receiving and responding to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems
- Processing and evaluating information received from all available sources and responding with the appropriate communication and dispatch procedures
- Coordinating with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity (e.g., Officer Dispatch, Incident Reporting, etc.)
Requirements:
- A high school diploma or equivalent
- A valid driver's license with at least one year of driving experience and a clean driving record
- An active Department of Defense (DoD) Secret Clearance
- US citizenship or naturalized US citizenship with documentation
- Demonstrated analytic and critical thinking skills and ability to prepare reports
- Ability to prioritize workload based on urgency
- Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
- Ability to communicate effectively with IT and Security Systems professionals
- Demonstrated ability to operate radio, telephone equipment, and/or console monitors
- Ability to adapt in a dynamic work environment while possibly working under pressure
Benefits:
- Attractive pay options, including DailyPay and WeeklyPay
- Excellent career advancement opportunities
- Professional development training provided at no cost
- Paid orientation, medical, dental, vision, and 401(k) for full-time employees
- Uniforms and equipment provided at no cost
- $26.94 an hour starting pay
Equal Opportunity Employer: Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran.
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