IT Support Specialist
2 weeks ago
Job Summary
We are seeking a highly motivated and detail-oriented IT Intern to join our team at the City of Olathe. As an IT Intern, you will have the opportunity to gain hands-on experience in a real-world professional environment, working with various IT functions and learning from experienced professionals in the field of IT.
Key Responsibilities
- Provide technical assistance and guidance on software and hardware issues to City of Olathe employees.
- Respond timely to incoming inquiries and system alerts through service tickets.
- Communicate effectively with customers via phone, email, and chat, keeping them informed of ticket progress and notifying them of impending changes and resolutions.
- Document user issues and troubleshooting steps within service desk solutions.
Qualifications
We require one year of technical support experience, unless you are enrolled in a relevant degree program. A high school diploma or equivalent is also required. No licenses or certifications are necessary.
Compensation
This is a paid internship with an hourly rate ranging from $15.50 to $18.00, based on experience level.
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