Customer Support Specialist

2 weeks ago


Fort Smith, Arkansas, United States Gas Express LLC Full time
Job Overview

Position Summary: The Customer Service Representative (CSR) is a vital role within Gas Express LLC, reporting directly to the Store Manager. This position is essential for supporting the management team in maintaining the overall functionality, cleanliness, and inventory management of the establishment.

Key Responsibilities

  • Deliver exceptional customer service in every interaction.
  • Adhere strictly to cash handling protocols.
  • Restock merchandise as directed by management or based on customer demand.
  • Engage with every customer to enhance their shopping experience.
  • Perform all tasks associated with customer service duties.
  • Assist in training new customer service representatives.
  • Provide prompt and courteous service while addressing customer concerns during shifts.
  • Prepare grocery orders for designated sections for managerial approval.
  • Organize and present products attractively to enhance customer appeal.
  • Review and suggest modifications to inventory builds.
  • Offer feedback regarding the fast food service area.
  • Complete reports as assigned by the Store Manager.
  • Process job applications for potential employment.
  • Follow established procedures when interacting with vendors, including verifying order accuracy.
  • Comply with all company policies and operational procedures.
  • Prepare and finalize shift closing reports.
  • Inspect store facilities and equipment for safety and cleanliness.
  • Implement all pricing and promotional adjustments.
  • Document and report any safety incidents or maintenance needs.
  • Participate in additional tasks as assigned by management based on skills and needs.

Qualifications

  • High School diploma or GED is preferred.
  • Exceptional customer service abilities.
  • Reliable transportation with punctuality to work.
  • Positive demeanor and team-oriented attitude.
  • Basic computer proficiency is required.
  • Strong organizational skills and effective time management.
  • Excellent interpersonal skills.
  • Flexibility to work various shifts and days, with potential for over 40 hours during peak staffing periods.


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