Client Support Specialist

2 weeks ago

Rome, Georgia, United States Insurance Administrative Solutions Full time

Position Overview: We are seeking a dedicated individual to join our team as a Customer Service Representative. This role is pivotal in delivering exceptional service to our clients within the insurance sector.

Key Responsibilities:

  • Provide timely and courteous assistance to clients, ensuring all inquiries are addressed effectively.
  • Utilize relevant policy documents and internal guidelines to manage customer requests and provide accurate information.
  • Maintain thorough records of all communications, ensuring clarity and precision in documentation.
  • Handle incoming calls with professionalism, offering support regarding application statuses and policy-related questions.
  • Make outbound calls to gather or relay necessary information to clients.
  • Direct misrouted calls to the appropriate personnel or departments, employing established referral protocols.
  • Employ available resources to fulfill assigned tasks efficiently.
  • Process customer requests in alignment with internal and client-specific procedures.
  • Draft correspondence to clients using standardized templates, ensuring all interactions are documented appropriately.
  • Collaborate with supervisors and team members to ensure accurate information dissemination and to prevent redundancy in efforts.
  • Adhere to scheduled work hours and breaks, emphasizing the importance of reliability and punctuality in customer service roles.

Qualifications:

  • Proven experience in customer service within an office environment is essential.
  • Background in the insurance industry is preferred.
  • Proficiency in PC applications, including Windows and Word; familiarity with Excel is advantageous.
  • Strong communication skills and the ability to follow detailed instructions are required.
  • Attention to detail and problem-solving abilities are crucial for success in this role.
  • Ability to adapt to changing tasks and maintain a high level of reliability.

Benefits:

  • Comprehensive medical, dental, and vision coverage.
  • 401(k) plan with company matching contributions.
  • Generous paid time off policy.
  • Employee assistance programs and tuition reimbursement opportunities.
  • Paid holidays throughout the year.

This position offers a collaborative work environment where every team member's input is valued. Join us in providing outstanding service to our clients in the insurance industry.

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