Fitness Experience Coordinator

6 days ago


Green Valley, Arizona, United States Planet Fitness Full time

Job Overview

Planet Fitness is seeking a highly motivated and customer-focused Member Services Representative to join our team in Green Valley, AZ. This role is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

About the Role

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Facilitate needed updates to members' accounts, respond to member questions and concerns in a timely and professional manner, and elevate issues to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers, exceeding members' expectations.
  • Strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Benefits and Compensation

This role offers a competitive salary of $40,000 - $50,000 per year, depending on experience, and opportunities for career growth and development within the company.

About Us

Planet Fitness is an equal opportunity employer and values diversity in the workplace. We are committed to providing a safe and welcoming environment for all employees and customers. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity



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