Customer Service Representative

6 days ago


Green Valley, Arizona, United States Planet Fitness Full time

We're looking for a dedicated and enthusiastic Member Services Representative to join our weekend team at Planet Fitness in Green Valley, AZ. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.

Job Description:

  • Provide a superior level of customer service to members, prospective members, and guests.
  • Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

What We Offer:

  • An estimated salary of $15-$18 per hour, based on experience.
  • A fun and supportive work environment.
  • The opportunity to make a real difference in people's lives.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem-solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.


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