Customer Service Representative
6 days ago
We're looking for a dedicated and enthusiastic Member Services Representative to join our weekend team at Planet Fitness in Green Valley, AZ. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Job Description:
- Provide a superior level of customer service to members, prospective members, and guests.
- Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
What We Offer:
- An estimated salary of $15-$18 per hour, based on experience.
- A fun and supportive work environment.
- The opportunity to make a real difference in people's lives.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem-solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
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