Fitness Club Representative

4 days ago

San Antonio, Texas, United States Crunch , Inc. Full time
Member Services Representative

Crunch Fitness - Undefeated Tribe is seeking a highly motivated and customer-focused Member Services Representative to join our team.

Job Summary

The Member Services Representative is responsible for providing exceptional customer service to our club members and staff, creating a warm and welcoming environment, and promoting membership privileges.

Key Responsibilities
  • Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement.
  • Assist with membership, retail, and tanning product sales.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare.
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues.
  • Answer phones in a courteous, helpful, and professional manner.
  • Communicate special events to members and guests.
  • Facilitate all member requests or forward to a manager.
  • Maintain a professional and courteous disposition.
  • Be an expert in all club facility, services, programs, and schedules/hours of operation.
  • Maintain a clean and organized work area.
  • Navigate all stations of the front desk area, including check-in, Relax and Recover, guest services, and membership sales.
  • Perform opening and closing checklist and duties.
Requirements
  • Minimum 1 year of experience in a service-oriented position preferred.
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
  • Strong customer service orientation.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements
  • Must be able to lift or move up to 50 lbs.
  • Physical effort required for daily duties include prolonged standing and walking.
Benefits
  • PTO.
  • Subsidized health insurance coverage (health, dental, vision) for full-time positions.
  • Basic Life and AD&D.
  • HSA.
  • Short-term disability.
  • Free gym membership.

Crunch Fitness - Undefeated Tribe is an Equal Opportunity Employer and complies with ADA regulations as applicable. We provide equal employment opportunities to all employees and employment applicants and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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