Help Desk Specialist

6 days ago


Hicksville, New York, United States The BLS Company Full time

The BLS Company is seeking a skilled Help Desk Specialist to join our team in Hicksville, NY. This key role involves providing exceptional customer service to our clients around the world by resolving their inquiries, concerns, and issues efficiently and effectively.

  • Answer customer calls, emails, and chats in a timely and professional manner.
  • Solve customer problems and escalate to management when necessary.
  • Keep accurate records of customer interactions and update their information as needed.
  • Communicate effectively with other departments to ensure customer satisfaction.
  • Look for ways to improve customer experience and suggest ideas to management.

This position requires a high school diploma or equivalent, 1+ year of experience in customer service or a related field, and strong communication skills. You should be proficient in Microsoft Office and able to work independently and collaboratively as part of a team. We offer an estimated annual salary of $**$40,000**-**$60,000**, comprehensive benefits, and opportunities for advancement within the company.



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