Automotive Service Coordinator
2 weeks ago
We are seeking a detail-oriented and customer-focused Automotive Service Advisor to join our team. In this role, you will work closely with customers to understand their vehicle needs and provide guidance on our repair services.
Key Responsibilities:
- Greet customers and assist with scheduling service appointments.
- Listen to customers' concerns and accurately document their vehicle's symptoms.
- Provide detailed explanations of recommended services and obtain customer approval.
- Generate accurate service estimates and invoices.
- Coordinate with the service team to ensure timely completion of work.
- Communicate with customers throughout the service process.
- Follow up with customers after service to ensure their satisfaction and address any concerns.
What We Offer:
- A salary range of $50,000 - $100,000 per year, based on experience.
- Comprehensive benefits package including health insurance, dental and vision insurance, life insurance, paid training, career development opportunities, 401K matching, weekends off, paid days off, and paid holidays.
Requirements:
- Prior experience in automotive service advising or a related field.
- Strong customer service skills and a passion for helping people.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Proficiency in computer software and automotive service programs.
- ASE certification or willingness to obtain certification is a plus.
- Professional appearance and demeanor.
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