Field Service Engineer

1 week ago

Denver, Colorado, United States FUJIFILM Corporation Full time
Job Title: Imaging Service Engineer I

FUJIFILM Healthcare Americas Corporation is seeking a highly skilled Imaging Service Engineer I to join our team. As an Imaging Service Engineer I, you will be responsible for performing scheduled service work on systems within a service area, and some unscheduled work in the service area with the assistance of technical support, as directed by the Area Service Manager.

Key Responsibilities:
  • Perform preventative maintenance as directed.
  • Perform unscheduled maintenance work with the assistance of technical support.
  • Install and de-install products and a wide variety of peripheral equipment as directed with some assistance.
  • Maintain excellent working relations with field personnel, home office personnel, and management.
  • Maintain timely and effective communications with management team to escalate issues and customer concerns.
  • Perform administrative duties associated with the job, including electronic expense reports, weekly timecards, electronic reporting functions such as work orders, service appointments, start times, parts inventory, consumption and returns, assigned computer-based training, and QA/RA work.
  • Keep up to date on administrative responsibilities such as maintaining customer service orders and internal service records per Fujifilm policies.
  • Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
  • Ensure that all administrative duties and paperwork are completed neatly, accurately, and submitted promptly.
Requirements:
  • Associates degree in electrical engineering, electronics or computer science discipline, or equivalent experience.
  • Minimum one year of previous field service experience.
  • Knowledge of assigned equipment to provide timely repair and effective maintenance.
  • Active listening skills and above average customer service skills.
  • Sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards.
  • Excellent analytical and communication skills with the ability to communicate technical issues in an easy-to-understand manner.
  • Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
  • Valid driver's license and safe driving record.
Physical Requirements:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • This position typically works in usual medical, clinical working environments, including sites under construction.
  • The position may require the ability to physically work in high magnetic fields of up to 3 Tesla, which could dangerously affect any implanted medical devices made of ferrous material, potentially causing serious injury and/or death.
Additional Requirements:
  • Must have valid driver's license with a safe driving record.
  • Must possess good interpersonal skills.
  • Must be reliable and able to work independently.
  • Must project a professional image.

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