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Senior Restaurant Manager

2 months ago

Staten Island, New York, United States Shake Shack Full time

About the Role:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Shake Shack. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality, service, and hospitality are consistently met.

Key Responsibilities:

  • Oversee inventory management, quality control, and safety protocols to ensure a seamless customer experience.
  • Lead and develop the hourly team, providing coaching and guidance to ensure they have the skills and knowledge needed to succeed.
  • Manage all support functions, including payroll, scheduling, and facilities maintenance.
  • Maintain the facility to the highest standards of cleanliness and organization, upholding our commitment to excellence and hospitality.
  • Assist the General Manager with employee relations, ensuring a positive and inclusive work environment.
  • Establish and build community relations, fostering strong connections with our customers and the local community.

Requirements:

  • Minimum 3 years of senior management experience in a high-volume, fast-paced restaurant environment.
  • Ability to learn and train others on all aspects of restaurant operations.
  • Ability to drive hospitality and inspire others to do so.
  • Must be able to coach and develop others.
  • Minimum 1 year of P&L responsibilities.

What We Offer:

  • Career development opportunities in a growing company.
  • Competitive salary and quarterly performance bonuses.
  • Medical, dental, and vision insurance.
  • 401K plan with company match.
  • Paid time off (3 weeks to start).
  • Charitable opportunities to give back.
  • Award-winning online training.

About Us:

Shake Shack is a modern day 'roadside' burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we 'Stand for Something Good.'