Restaurant Operations Manager

15 hours ago


Staten Island, New York, United States Pollo Campero Full time
Job Summary:

The General Manager is responsible for leading the restaurant to ensure a customer-centric high-performance and agile operation that promotes customer loyalty. This role represents Campero as the local face of the brand, responsible for the ins and outs of running a successful Campero restaurant.

Key Responsibilities:

Establish objectives and goals for operations and supervise daily shift operations
Procure the implementation of best practices regarding the operation
Model Passion for Service, establishing an engaging dynamic with customers and employees at the restaurant
Attend and resolve problems as they appear in the restaurant operation
Involve himself in the operational and technical training of employees
Provide timely performance feedback and ensure the team is developing according to plan, ensuring incoming staff complies with company policy
Maintain safety and food quality standards
Verify customer satisfaction/Handle customer complaints, interacting with guests to get feedback on product quality and service levels
Organize schedules, keep track of employees' hours, and record payroll data
Place orders from vendors
Manage P&L
Ensure all end-of-day cash outs are correctly completed
Coordinate daily front- and back-of-house restaurant operations
Control operational costs and identify ways for operational efficiency
Coordinate recruitment, selection, and onboarding to maintain a complete team in the restaurant
Maintain overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
Follow and abide by all safety rules, policies, and procedures

Requirements:

Must be 18 years of age or older
Must be fluent in English & Spanish

Preferred:

1+ year of experience in similar roles
Ability to lift and push 50 lbs.
Ability to stand for long periods
Flexibility to work nights, weekends, and holidays

Preferred Qualifications:

Food Handlers Card/ServSafe Certification
Ability to work with computers
Must follow the company Personal Care and Hygiene policies
Must be able to produce authorized U.S. work documents
Must be able to pass background check

Compensation:

USD $60,000.00 - USD $90,000.00 per year

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