Restaurant Operations Manager

2 weeks ago


Staten Island, New York, United States Crumbl West Brighton Full time
Job Overview

We are looking for a skilled Restaurant Operations Manager to oversee the daily functions and financial performance of our establishment at Crumbl West Brighton. This role requires a dedicated individual who can lead a team while maintaining high standards of service and quality.

Key Responsibilities:
  • Manage all operational elements of the restaurant
  • Establish both short-term and long-term objectives along with key performance indicators
  • Recruit, train, and supervise staff while conducting regular performance evaluations
  • Guide the team in delivering outstanding customer experiences
  • Develop and manage the food and beverage budget, ensuring accurate inventory control
  • Comply with all health and safety regulations
  • Prepare sales and productivity reports for senior management
  • Coordinate marketing initiatives and community engagement activities
  • Ensure consistent production of high-quality cookies by training bakers and crew members
  • Oversee back-office operations including training, interviewing, ordering, scheduling, and vendor communication
  • Maintain cleanliness and quality standards
  • Create employee work schedules
  • Enforce state and corporate policies and procedures
  • Assist in various roles as needed within the restaurant
Qualifications:
  • High school diploma or GED
  • Prior experience in restaurant management
  • Proficient in Microsoft Office, restaurant management software, and POS systems
  • Ability to maintain composure and effectiveness under pressure
  • Strong leadership and management capabilities
  • Excellent communication and problem-solving skills
  • NYC food handlers license
  • Valid driver's license is preferred
  • Physical ability to lift packages weighing between 10-55 lbs


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