AI-Powered Customer Success Strategist

1 week ago


San Francisco, California, United States salesforce Full time

Revolutionize Customer Experiences with AI

Salesforce is at the forefront of a revolution in customer experiences, fueled by its groundbreaking Agentforce platform and intelligent Agent ecosystem. As an AI Customer Success Engineer on the GForce team, you will be at the forefront of this transformation, empowering both customers and internal teams to fully leverage the power of AI.

About the Role:

  1. You will design and develop Agents that build other Agents, utilizing your technical expertise to drive rapid adoption and value realization.
  2. Collaborate with pre-sales, implementation, and post-sales teams to seamlessly integrate AI solutions into the customer journey.
  3. Proactively engage with customers to address challenges and remove roadblocks to adoption at scale.
  4. Work closely with product teams to gather customer feedback, identify tooling needs, and influence future product developments.

Key Qualifications:

  • A related technical degree required.
  • Deep understanding of the Salesforce platform and ecosystem.
  • Exceptional analytical and problem-solving skills, with the ability to thrive in ambiguity and adapt quickly to new challenges.
  • Passion for customer success and a strong desire to help customers achieve their goals through AI innovation.

What You'll Gain:

  1. Be part of a groundbreaking team shaping the future of AI-powered customer experiences.
  2. Work with cutting-edge technologies and contribute to innovative solution development.
  3. Make a real impact on customer success and drive significant business value on the most important product for Salesforce's future, Agentforce.

Salary Information:

The estimated salary for this role is $120,000 - $180,000 per annum, depending on location and experience.


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