Wireless Sales Manager

2 weeks ago

Hibbing, Minnesota, United States OSL Retail Services Full time
Job Title: Wireless Sales Manager

Join OSL Retail Services as a Wireless Sales Manager and take on a dynamic leadership role in our wireless retail team. As a key member of our team, you will be responsible for driving sales growth, leading a team of sales associates, and delivering exceptional customer service.

Key Responsibilities:
  • Oversee daily operations of the wireless department, ensuring smooth and efficient service delivery
  • Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
  • Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
  • Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
  • Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
  • Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
  • Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
  • Analyze sales figures, forecast future sales, and adapt strategies to market trends
  • Coordinate with the marketing department to implement promotional campaigns and sales initiatives
  • Ensure compliance with all company policies and procedures as well as legal regulations
  • Manage the department budget, including labor costs, supplies, and other expenses
  • Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
  • Report to upper management on sales results, potential customer issues, and the overall performance of the department
Requirements:
  • Minimum 2 years of retail management experience in wireless or electronics
  • Demonstrated ability to drive team performance, sales results, and service quality
  • Strong communication and presentation skills, essential for effective leadership and customer interactions
  • Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
  • Physical ability to lift 30-50 pounds
  • Capability to stand or walk for extended periods during shifts
What We Offer:
  • Competitive base salary and commissions
  • Quarterly performance bonuses
  • Extensive employee discounts, including up to 50% off wireless services and RRSP matching
  • Paid vacation and comprehensive training
  • Career development opportunities designed to foster growth
  • Employee Assistance Program and participation in OSL's People and Culture Programs

At OSL Retail Services, we are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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