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Customer Service Representative

2 months ago

Ridgeland, Mississippi, United States Morgan White Group Full time
Job Summary

Morgan White Group is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Issue Resolution: Identify and resolve customer complaints, escalating complex issues to supervisors as needed.
  • Communication: Develop and maintain strong relationships with customers, providing clear and concise communication throughout the issue resolution process.
  • Process Improvement: Collaborate with the customer service team to identify areas for process improvement and implement changes to enhance customer satisfaction.
  • Knowledge and Skills: Possess a strong understanding of Morgan White Group's products and services, as well as industry trends and best practices.
Requirements
  • Education: High school diploma required; associate's or bachelor's degree preferred.
  • Experience: Previous customer service experience, preferably in a call center environment.
  • Skills: Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Working Environment

Morgan White Group is a dynamic and fast-paced organization that requires our employees to be flexible and adaptable. As a customer service specialist, you will be working in a team environment, collaborating with colleagues to achieve customer satisfaction and resolve issues.

What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Professional Development: Training and development opportunities to enhance your skills and knowledge.