Senior IT Service Operations Manager

2 weeks ago


Houston, Texas, United States Bowman Williams Full time
Job Title: Senior Service Delivery Manager

We are seeking a highly skilled and experienced Senior Service Delivery Manager to join our team at Bowman Williams. As a key member of our Managed Service Provider (MSP) team, you will be responsible for ensuring the efficient and consistent delivery of high-quality IT services to our clients.

Key Responsibilities:
  • Manage a team of IT professionals to deliver exceptional service to clients.
  • Develop and implement service delivery processes to ensure high-quality service.
  • Monitor and report on key performance indicators (KPIs) to ensure service delivery meets or exceeds client expectations.
  • Collaborate with the project management team to ensure seamless onboarding and project delivery.
  • Provide leadership and guidance to the IT team to ensure they have the necessary skills and knowledge to deliver high-quality service.
Requirements:
  • Proven experience in a senior service delivery role within an MSP.
  • Strong leadership and management skills to lead a team of IT professionals.
  • Excellent communication and interpersonal skills to work with clients and internal stakeholders.
  • Ability to analyze and interpret data to inform service delivery decisions.
  • Experience with MSP tools and technologies to manage service delivery.
What We Offer:
  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible work arrangements to support work-life balance.
  • Opportunities for professional development and career growth.

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