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Automotive Service Specialist

1 month ago


Oakland, Maryland, United States O'Reilly Auto Parts Full time

Job Summary:

The Installer Service Specialist is a technical parts specialist who services the needs of professional customers through the store's installer counter. This position oversees and directs the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Key Responsibilities:

Work with installers/professional customers to develop sales relationships.

Take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Requirements:

Strong background in mechanics.

Above average communication skills.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package:

  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.