Service Technician
4 weeks ago
Job Summary
The Installer Service Specialist is a key member of our team, responsible for providing exceptional service to professional customers through our installer counter. This role requires a strong background in mechanics, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities
- Develop and maintain strong relationships with installers and professional customers to drive sales growth and customer satisfaction.
- Take customer orders accurately and efficiently, both over the phone and online, and ensure timely delivery of parts and merchandise.
- Direct the daily activities of delivery specialists to ensure customers receive their orders in a consistent and timely manner.
- Ensure delivery vehicles are serviced and maintained according to company standards, and that all vehicle inspections are completed on time and accurately.
- Work closely with Sales Specialists and Territory Sales Managers to provide superior service to professional customers and drive business growth.
- Audit customer returns for warranty abuse and ensure all returns are processed correctly.
- Assist with front counter and retail counter duties as needed, and help with backroom duties such as auto-load, returns, and stock management.
- Process customer labor claims quickly and efficiently, and perform all other duties as assigned.
Requirements
- Strong background in mechanics and above-average communication skills.
- Desired: Hands-on knowledge of automotive repairs, ASE Certification, and fluency in multiple languages (Spanish is highly desired).
Total Compensation Package
- Competitive wages and paid time off.
- Stock purchase plan and 401(k) with employer contributions starting day one.
- Medical, dental, and vision insurance with optional flexible spending account (FSA).
- Team member health and wellbeing programs.
- Tuition educational assistance programs.
- Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. We administer hiring decisions without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.
Reasonable accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
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