Auto Parts Retail Team Lead
5 days ago
As a Retail Service Specialist at O'Reilly Auto Parts, you will play a vital role in ensuring exceptional customer service and supporting the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
Duties and Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process customer orders and returns efficiently and accurately.
- Ensure all merchandise is invoiced before product leaves the store.
- Perform all store opening/closing duties, including day end procedures and securing the store.
- Strong communication skills.
- Ability to obtain RSS Certification.
- Desired: Retail sales experience, preferably in auto parts, and ASE Certification.
- Competitive wages and paid time off.
- Stock purchase plan and 401k with employer contributions.
- Medical, dental, and vision insurance with optional flexible spending account.
- Tuition educational assistance programs.
O'Reilly Auto Parts is an equal opportunity employer, and we welcome applications from diverse candidates.
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