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Client Care Specialist for Veterinary Services
2 months ago
Position Overview:
As a vital member of the ACCESS Specialty Animal Hospital team in Los Angeles, you will play a crucial role in assisting pet owners during their visits to our facility.
About Us:
ACCESS Los Angeles is dedicated to providing exceptional care for pets and support for their families. We pride ourselves on offering industry-leading benefits, including comprehensive parental leave, bereavement support for both family and pets, and opportunities for professional development.
Role Responsibilities:
Our Client Care Team Members serve as the initial point of contact for pet parents, guiding them through what can often be a challenging experience.
Key Qualifications:
- A genuine desire to assist individuals during stressful times
- At least one year of experience in a customer service capacity, with prior veterinary experience being essential
- Fluency in English, with the ability to communicate clearly and effectively
- Alignment with our core values: Quality, Integrity, Compassion, and Service
Daily Tasks:
- Responding to incoming phone calls and taking messages
- Triage of requests from clients
- Assisting clients with check-in, discharge, and checkout processes
- Managing financial transactions
- Facilitating requests for medications
- Gaining knowledge of department-specific medications, diagnostics, and procedures
Compensation:
Our competitive pay structure starts at $19 - $21 per hour, based on your experience. Additional shift differentials are available for hours worked during specific times, including evenings and weekends.
We look forward to welcoming dedicated individuals who share our passion for animal care and client service.