Lead, Entertainment Activities Operations Manager

3 weeks ago

Miami, Florida, United States Royal Caribbean Group Full time
Job Title: Lead, Entertainment Activities Operations

Job Summary:

The Lead, Entertainment Activities Operations is responsible for creating, implementing, and supporting onboard guest activities focused on entertainment, leisure, and recreation. This role involves managing the development and execution of activities, events, and programs that enhance the guest experience and drive revenue.

Key Responsibilities:
  • Develop and implement new activities, events, and programs to enhance the guest experience and drive revenue.
  • Manage the development and execution of onboard activities, including theme nights, game shows, karaoke, and other entertainment programs.
  • Collaborate with senior management, scheduling specialists, and casting specialists to evaluate and improve job responsibilities, berthing, working hours, rules, and regulations for entertainment staff.
  • Provide coaching and feedback to entertainment staff, including traveling for this purpose.
  • Assist in the development of a staffing schedule that is destination and demographic focused to provide an exceptional guest activity and sports experience.
  • Maintain and develop Standard Operating Procedures (SOPs) to ensure onboard compliance and safety standards for all adult activities.
  • Create SOPs for all newly implemented activities.
  • Post relevant documentation to Homeport for shipboard access.
  • Continually monitor, develop, enhance, and implement new programming to all aspects of the shipboard activity program.
  • Work with shipboard management and other hotel operations personnel to develop and implement new activities and events.
  • Assist in the creation, development, and implementation of programs to generate revenue within the entertainment division.
  • Monitor and review cruise revenue reports to provide focus and support to meet set targets.
  • Analyze research, trends, guest satisfaction surveys, ratings, and shipboard operational team feedback to develop programming that appeals to guests and brings shareholder value.
  • Work with vendors related to shipboard activities within the entertainment division to ensure the quality of the product while maintaining low expenses.
  • Support senior management in the development of venues from concept to completion throughout the new building process.
  • Coordinate and prepare schedules, white papers, presentations, action plans, and supporting documentation for new experience development and operations.
  • Work with groups, charters, and international charters shoreside to support new group booking and execute large groups and charters.
  • Assist in interviewing, auditioning, and approving all shipboard management applicants.
  • Support the management of the Pre-Cruise Planner for all relevant ships, including show reservations and guest activities.
Requirements:
  • Bachelor's degree in event planning, leisure studies, recreation, communication, entertainment, travel, or leisure, or five to seven years of related experience and/or training, or an equivalent combination of experience.
  • Experience managing and supporting large remote offices, ships, or locations.
  • Experience managing and developing budgets and revenue.
  • Proven ability to drive results in this area.
  • Five to seven years of shipboard operational experience within the entertainment division preferred.
  • Shipboard entertainment managerial or supervisorial experience preferred.
Knowledge and Skills:
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to draft reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Excellent interpersonal and written skills.
  • Candidate must possess strong leadership skills, time management skills, and written and oral communication skills and be able to effectively work with all senior levels of operational personnel.
  • Computer skills.
  • Travel required.

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