Lead, Entertainment Activities Operations Manager

7 days ago


Miami, Florida, United States Royal Caribbean Group Full time
Job Summary

The Lead, Entertainment Activities Operations is responsible for developing and implementing onboard guest activities that enhance the overall cruise experience. This role requires a strong understanding of the entertainment industry and the ability to create engaging experiences for guests of all ages.

Key Responsibilities
  • Develop and implement new onboard activities and events that align with the company's brand essence.
  • Manage the fleet analytics related to activities and entertainment.
  • Collaborate with senior management to evaluate and improve the job responsibilities, berthing, working hours, rules, and regulations for entertainment staff.
  • Provide coaching and feedback to entertainment staff as needed.
  • Develop and maintain Standard Operating Procedures (SOPs) and Royal Way Standards to ensure compliance and safety standards.
  • Work with the purchasing and supply chain teams to determine the best vendors for entertainment products and services.
  • Support the creation and development of newbuild projects and revitalizations.
  • Manage the Pre-Cruise Planner (PCP) for all relevant ships, including show reservations and guest activities.
Requirements
  • Bachelor's degree in Event Planning, Leisure Studies, Recreation, Communication, Entertainment, Travel, or Leisure, or five to seven years of related experience and/or training.
  • Experience managing and supporting large remote offices, ships, or locations.
  • Experience managing and developing budgets and revenue.
  • Proven ability to drive results in this area.
  • Shipboard entertainment managerial or supervisorial experience preferred.
Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and/or moving inside/outside the office. Responsibilities include traveling between numerous offices. A high noise level is possible if visiting shipboard or offsite locations.


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