Technology Support Specialist
4 weeks ago
Apex Systems is seeking a skilled Technology Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients. If you have a passion for technology and enjoy helping others, this could be the perfect opportunity for you.
Key Responsibilities:
• Provide Level 1 and 2 support, escalating Level 3 issues as needed
• Manage proprietary software changes and introduce new technologies
• Offer full desktop support, including diagnosing issues, reimaging computers, and password assistance
• Resolve field computer problems and leverage a ticketing system to manage workflow
• Work with vendors, tracking service agreements and maintaining inventory
Requirements:
To be successful in this role, you will need:
• 2 years of Level 1 Help Desk experience
• An associate's degree in Computer Science or a related field, or equivalent combination of education and experience
• Strong technical knowledge of computers, networks, systems, and the Internet
• Excellent interpersonal skills and ability to work independently
• Strong written and verbal communication skills
What We Offer:
Apex Systems is an equal opportunity employer and is committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
How to Apply:
Apply online through our website or contact our recruitment team for more information.
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