Service Excellence Representative
4 weeks ago
We invite you to become a part of our team at First National Bankers Bank as a Client Services Specialist. In this role, you will play a crucial part in addressing customer inquiries, managing complaints, and overseeing account-related matters. Your primary responsibilities will include engaging with clients through various communication channels, resolving their issues, and providing detailed information about our offerings.
What We Offer:
- 401(k) retirement plan with matching contributions
- Performance-based bonuses
- Company-sponsored events
- Attractive salary package
- Comprehensive dental coverage
- Employee discount programs
- Health insurance options
- Career advancement opportunities
- Paid leave
- Professional training and development
- Vision care benefits
- Access to wellness resources
Key Responsibilities:
- Engage with clients to ascertain their needs and requirements
- Assist customers with their requests, provide training, and resolve issues
- Serve as a communication bridge between banks and their correspondents
- Address inquiries from various departments
- Maintain up-to-date knowledge of industry regulations
- Participate in ongoing training and professional development activities
If you possess a professional demeanor, a friendly attitude, and a strong customer focus, we encourage you to consider this opportunity to contribute to our team at First National Bankers Bank.
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