Client Services Coordinator
3 days ago
The Client Services Coordinator at Annie Malone Children & Family Services is responsible for coordinating client intake and assessment processes, managing client records, and communicating with clients and families.
This role requires strong organizational and communication skills, as well as the ability to work effectively in a team environment.
Key Responsibilities:
- Client Intake and Assessment:
- Conduct initial intake assessments for clients and families seeking services.
- Maintain accurate and up-to-date client records, including demographics, medical history, and social background.
- Collaborate with other team members to ensure that clients are matched with the appropriate services.
- Actively engage with potential clients, promote the programs offered by the organization, and close admissions to meet program intake metrics.
- Data Entry and Management:
- Manage and maintain the organization's database, ensuring that client information and service details are accurate and up-to-date.
- Enter client information and service details into Salesforce or another CRM system promptly and accurately.
- Ensure data integrity and confidentiality of client records.
- Monitor and manage intake data to meet program targets and ensure compliance with organizational goals.
- Reporting and Analysis:
- Develop and maintain reports and dashboards to track and analyze program outcomes.
- Assist in evaluating program effectiveness based on data trends.
- Identify areas for improvement and make data-driven recommendations.
- Compliance and Documentation:
- Ensure compliance with all relevant regulations and standards in data management.
- Maintain documentation related to client interactions and services provided.
- Assist in audits and data quality assurance processes to ensure compliance with relevant laws and organizational policies.
- Communication and Collaboration:
- Communicate effectively with clients, families, and external agencies as needed.
- Attend team meetings and provide updates on intake and data-related matters.
- Actively participate in community outreach efforts to promote the agency's programs and services.
We offer a competitive salary of $45,000 - $55,000 per year depending on experience. If you are passionate about social services and have excellent communication skills, we encourage you to apply.
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