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Customer Success Associate Manager
2 months ago
Role Overview:
Responsible for orchestrating and managing enterprise-level support and service initiatives for Global Payments' products and services tailored to specific clients or client groups.
Key Responsibilities:
1. Ensure the delivery of exceptional service quality and operational efficiency in alignment with established program and delivery standards.
2. Collaborate with internal teams to enhance customer satisfaction and drive service improvements.
3. Monitor performance metrics and implement strategies to achieve optimal results.
Qualifications:
Proven experience in customer support or client management roles, with a focus on fostering strong client relationships and delivering high-quality service.