Customer Service Associate

2 weeks ago


Alpharetta, United States Matt Cresap State Farm Insurance Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Associate to join our team at Matt Cresap State Farm Insurance.

Key Responsibilities:

  1. Provide prompt, accurate, and friendly customer service to our existing customers.
  2. Assist customers with adding insurance to their household and identify gaps in coverage.
  3. Respond to underwriting requests and disperse office reports.
  4. Assist in contacting customers to get signature documents returned and scan and attach documents.
  5. Assist with general customer questions and provide products to protect customers from the risks of everyday life.
  6. Assist agent and sales associates complete tasks as directed.

Requirements:

  • Pass a state and federal background check prior to hire.
  • Be dependable and have dependable transportation.
  • Be proficient with computer functions and have excellent communication skills.
  • Have a good work ethic and be able to adapt to change and be coachable.
  • Obtain Georgia property and casualty license (paid by agency).

This employment opportunity is with a State Farm Agent, not with State Farm Insurance Companies, and requires the successful completion of licensing requirements to solicit and service State Farm products.

About Us:

Matt Cresap State Farm Insurance is a successful team seeking a Customer Service Associate to join our organization.



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