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Consumer Loan Processing Associate
2 months ago
Overview
Reports to: Consumer Lending Processing Supervisor I
Functions Supervised: None
Primary Functions: Facilitate branch/member loan closings and execute essential data entry tasks.
Duties and Responsibilities:
- Address all inquiries from members via phone, mail, and online regarding loan approvals, denials, guidelines, policies, and programs.
- Communicate with members and branches regarding approved loan applications, detailing the terms and conditions.
- Collaborate with members and branches to gather necessary information and documentation for loan finalization.
- Process, fund, and finalize CLC mail and E-Sign loans.
- Collect all loan-related documents, verify the authenticity of title documents, and secure loan payoffs when required.
- Develop and review loan checklists to ensure compliance.
- Generate adverse action letters and Pre-Approval letters as necessary.
- Oversee and manage requests and applications in designated loan queues, phone queues, and email inboxes.
- Execute additional tasks as assigned.
Qualifications
Education: High school diploma or equivalent.
Creditable Experience in Lieu of Education: Not Applicable
Experience/Skills: A minimum of one year of progressively responsible experience in a related role, ideally within the consumer loan sector or a similar member service position. Direct public contact experience is preferred. Proficiency in typing at least 35 wpm, operating a 10-key calculator, and familiarity with online data operations is required. Must possess the ability to handle challenging situations with diplomacy. Willingness to work evenings and weekends is essential.
Tenure: Advancement to Consumer Lending Processing Specialist II or III, Category 13 or 12, necessitates meeting established performance standards as determined by management. Relevant work experience and/or completion of accelerated training may substitute for tenure.
Compensation
Salary Pay Range:
- Consumer Lending Processing Specialist I (Category 14): $41,484 - $60,567 annually
- Consumer Lending Processing Specialist II (Category 13): $44,803 - $66,309 annually
- Consumer Lending Processing Specialist III (Category 12): $48,387 - $73,549 annually
The starting base salary will be determined based on the candidate's experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided above.
In accordance with our Salary Administration policy, new hire base salaries typically fall within the minimum to midpoint of the listed range.
Benefits
- Short-term and long-term incentives
- Comprehensive medical, dental, and vision insurance plans with HSA and FSA options
- 401(k) plan with a 5% match
- Employee Assistance Program (EAP)
- Life and disability coverage
- Voluntary cash benefits for accident, hospitalization, and critical illness
- Tuition Reimbursement
- Generous leave programs including Paid Time Off accrual, Paid Sick Leave, and Paid Holidays