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Process Improvement Analyst II

2 months ago

Reno, Nevada, United States IGT Full time

Company Overview
IGT (NYSE:IGT) stands as a premier entity in the gaming industry, committed to delivering engaging and responsible gaming experiences across various channels and regulated sectors, including Lotteries, Gaming Machines, Sports Betting, and Digital platforms. Our extensive investment in innovation, player insights, and cutting-edge technology enables us to provide unparalleled gaming solutions that captivate players and foster growth. With a strong local presence and established relationships with governments and regulators in over 100 countries, we uphold the highest standards of service, integrity, and responsibility. Our workforce comprises approximately 10,500 dedicated employees.

Position Summary
The Business Process Analyst II plays a crucial role in overseeing IGT's Lottery, Video, and Sports Betting third-party maintenance contracts. This position is pivotal in ensuring compliance with maintenance agreements, managing vendor interactions, and fulfilling contractual obligations. The analyst will also be responsible for maintaining accurate data related to maintenance agreements, hardware, software, and infrastructure records, ensuring precision in data management. Furthermore, the role entails generating reports utilizing Salesforce, Tableau, Excel, and other analytical tools.

  • Proactively manage upcoming maintenance expirations, planning renewal activities up to 120 days in advance.
  • Collaborate with site and infrastructure teams to initiate necessary approvals.
  • Request vendor quotes as directed by the business.
  • Generate SAP documentation as required.
  • Maintain data for third-party maintenance agreements through IGT's Salesforce CRM.
  • Process maintenance Purchase Orders within SAP.
  • Oversee the IGT Maintenance inbox, acting as a liaison for cross-functional internal stakeholders.
  • Acquire knowledge of reporting and auditing processes, providing backup support as needed.
  • Analyze key performance metrics to identify opportunities for cost savings and enhance data accuracy.
  • Develop renewal dashboards and forecast pipeline reports across assigned business functions.
  • Perform additional ad hoc tasks to support operational activities.
Qualifications
  • Familiarity with IGT products and operational processes.
  • A college degree in any discipline or equivalent professional experience.
  • Experience with CRM systems, particularly Salesforce.
  • Proficient in SAP transactions and adept at high-volume data entry.
  • Self-motivated with exceptional multitasking capabilities.
  • Strong organizational, operational, and analytical skills.
  • Detail-oriented with proficiency in managing large datasets.
  • Skilled in Excel, Tableau, and SAP.
  • Willingness to work full-time in-office as required.
Keys to Success
  • Building collaborative relationships.
  • Effective decision-making.
  • Driving results.
  • Encouraging innovation.
  • Exhibiting personal energy.
  • Demonstrating self-leadership.

IGT is dedicated to fostering a diverse workforce that mirrors the global customers and communities we serve, cultivating an inclusive culture where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer, providing equal opportunities without regard to sex, race, color, religion, age, national origin, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by law.

At IGT, we consider various factors in determining compensation, including background, skills, experience, and work location. These factors may lead to variations in compensation. The estimated starting compensation range is $50,482/yr - $115,000/yr, with actual pay potentially higher or lower based on qualifications.

Base pay is one component of our Total Rewards program. Sales roles may qualify for commission payments, while other roles may be eligible for discretionary bonuses. Additionally, we offer a 401(k) Savings Plan with company contributions, health, dental, and vision insurance, life and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance, subject to eligibility requirements.