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Commercial HVAC Service Manager
2 months ago
Carrier is seeking an experienced Commercial HVAC Service Manager to lead our Chicago, IL - Willowbrook, IL location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing the market share of the Carrier Commercial Service business.
Key Responsibilities- Forecast, monitor, and document financial performance against plan
- Coordinates, prioritizes and resolves issues encountered by a more experienced team
- Optimizes the usage of manpower, standard time, equipment and energy of more experienced team
- Escalates critical/complex issues that will impact the business
- Manages more experienced team according to established programs and objectives
- Quality Issue Management
- Contacts customer, collects feedback, and establishes and maintains good relationship with customers
- Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans
- 4+ years of experience in the Commercial HVAC industry
- 4+ years of experience managing/leading a team of technicians
- 4+ years of experience working with large Commercial boilers and Chillers (100+ tons)
- High School diploma or GED
- Must have a valid Driver's License
- 2+ years of service management experience Commercial HVAC industry
- Working knowledge and understanding of commercial HVAC systems
- Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
- Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate, ServiceMax, ERP, and other business applications
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.