Client Service Liaison
2 days ago
The Client Service Advocate plays a critical role in the Client Experience team, working directly with clients to manage daily program work and ad hoc special projects for omni-channel communications delivery. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Key Responsibilities- Understand and anticipate client needs for communications delivery, including mailing, fulfillment, and electronic delivery.
- Perform job duties in a secure manner, adhering to company security and operational policies.
- Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
- Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
- Predict and manage scheduling conflicts for jobs and programs.
- Approach challenges as they arise within the life of a project and suggest and execute creative solutions.
- Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications.
- Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery.
- 2 to 5 years of applicable experience in a client-facing role in a print manufacturing environment, preferred.
- Familiarity with mailing and shipping standards.
- Excellent project management experience.
- Capable of working effectively with teams of varying sizes.
- Bachelor's degree in a relevant field, or equivalent combination of education, certification, and work experience.
- Experience in the marketing services technology or e-delivery, preferred.
- Some variable data experience, preferred.
- Health insurance.
- Vacation.
- Paid holidays.
- Birthday PTO.
- 401k.
- Convenient to public transportation and interstate access.
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Client Service Liaison
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Client Service Liaison
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Willowbrook, California, United States Sepire Full timeJob SummaryThe Client Service Advocate plays a critical role in the Operations team at Sepire, a marketing services and communications distribution company. This position requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.Key ResponsibilitiesUnderstand client needs and develop...
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Client Service Liaison
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