Client Service Liaison

2 days ago


Willowbrook, California, United States Sepire Full time
Job Summary

The Client Service Advocate plays a critical role in the Client Experience team, working directly with clients to manage daily program work and ad hoc special projects for omni-channel communications delivery. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.

Key Responsibilities
  • Understand and anticipate client needs for communications delivery, including mailing, fulfillment, and electronic delivery.
  • Perform job duties in a secure manner, adhering to company security and operational policies.
  • Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
  • Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
  • Predict and manage scheduling conflicts for jobs and programs.
  • Approach challenges as they arise within the life of a project and suggest and execute creative solutions.
  • Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications.
  • Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery.
Qualifications and Skills
  • 2 to 5 years of applicable experience in a client-facing role in a print manufacturing environment, preferred.
  • Familiarity with mailing and shipping standards.
  • Excellent project management experience.
  • Capable of working effectively with teams of varying sizes.
  • Bachelor's degree in a relevant field, or equivalent combination of education, certification, and work experience.
  • Experience in the marketing services technology or e-delivery, preferred.
  • Some variable data experience, preferred.
Benefits and Perks
  • Health insurance.
  • Vacation.
  • Paid holidays.
  • Birthday PTO.
  • 401k.
  • Convenient to public transportation and interstate access.


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