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Utilization Management Specialist
2 months ago
We are seeking a highly skilled Utilization Manager to join our team at APLA Health. The successful candidate will be responsible for managing the daily operations of Utilization Management (UM) and ensuring that all processes, programs, and operations meet internal, government, health plan/IPA, and medical group requirements.
Key Responsibilities- Develop and implement a standardized Utilization Management Program to ensure compliance with regulatory requirements.
- Ensure staff competency through training and evaluation using inter-rater reliability tools and evidence-based criteria.
- Develop, implement, and maintain policies and procedures for medical utilization management functions.
- Establish and maintain collaborative relationships with internal and external stakeholders, including the Chief Medical Officer, clinic directors, and site medical directors.
- Participate in data collection, analysis, and reporting to identify trends and opportunities for process improvements.
- Supervise a team of referral coordinators, patient engagement and retention specialists, and medical records coordinators.
- Optimize processes and workflows for the UM staff to ensure efficient and effective operations.
- Five years of experience in utilization/care management in a clinical or managed care setting.
- Four years of management/supervisory experience in a formal or informal role.
- Bachelor's degree in Nursing (RN with active California certification) or other healthcare-related field.
- Basic computer skills in a Windows operating environment, including Microsoft Word, Excel, and email.
- Knowledge of InterQual and/or Milliman software.
- Knowledge of electronic health records systems, such as eClinicalWorks.
- Knowledge of ambulatory healthcare delivery and management.
- Knowledge of NCQA, DMHC, CMS, and other regulatory agency requirements.
This is a primarily office-based position that requires occasional bending, reaching, stooping, lifting, and moving of office materials weighing 25 pounds or less.
The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.
The successful candidate must possess a valid California driver's license, proof of auto liability insurance, and have the use of a personal vehicle for work-related purposes.