Experience Manager

3 days ago


Houston, Texas, United States Insolation Technology Ltd Full time
Unlock Your Potential as a Customer Experience Associate

Are you passionate about delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with people? We're seeking a talented and dedicated Customer Experience Associate to join our team at Insolation Technology Ltd

About the Job:
  • As a Customer Experience Associate, you will be the face of our company, providing top-notch customer service and support via phone, email, or other channels
  • You will be responsible for entering data accurately and efficiently for quick dispatch and documentation of partner needs
  • Communicate partner needs to branches promptly and effectively, building strong relationships with customers
  • Anticipate customer needs and share concerns with supervisors to ensure seamless support
  • De-escalate frustrated customers by listening actively and offering patient assistance and support
  • Collaborate with call center professionals to improve customer experience and service
  • Maintain up-to-date knowledge of equipment, services, and policies through regular professional development trainings
  • Additional duties as assigned by the Call Center Manager

Requirements:
  • Dependable attendance record with a customer-focused motivation
  • Friendly, positive demeanor with patience, empathy, and clear understanding of professional boundaries
  • Ability to learn quickly, multitask, and utilize effective communication skills
  • Flexible and adaptable with a positive disposition to changes in a fast-paced environment
  • Excellent attention to detail and fast typing skills
  • Familiarity with Microsoft Office (Outlook, Word, Excel, Teams) and customer-relationship management (CRM) software programs preferred

Benefits:
  • 401(k) plan
  • Dental insurance
  • Health insurance
  • On-the-job training
  • Paid time off
  • Referral program
  • Vision insurance

Compensation:$21.00 - $25.00 per hour
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