Creative Experience Manager

3 weeks ago


Houston, Texas, United States Michaels Stores Full time
Job Title: Creative Experience Manager

We are seeking a skilled Creative Experience Manager to join our team at Michaels Stores. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences and ensuring the success of our stores.

About Michaels:
Michaels is the leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We are committed to fueling the joy of creativity and providing our customers with an inspiring shopping experience.

Salary: $65,000 - $85,000 per year, depending on experience.

About the Role:
The Creative Experience Manager will be responsible for managing front-end operations, leading omnichannel processes, and maintaining store recovery standards. You will work closely with the Store Manager to ensure compliance with Company programs and policies. This role requires excellent leadership skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
* Manage and deliver effective front-end operations and expectations
* Lead the omnichannel processes
* Maintain store recovery standards to deliver Brand Promises
* Deliver friendly customer service
* Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs
* Ensure all front-end policies and procedures are followed
* Plan and lead the execution of class and in-store events in accordance with Company programs
* Manage and execute shrink and safety programs
* Assist with cash reconciliation and bank deposits
* Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
* Assist with the onboarding of new Team Members
* Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results
* Serve as Manager on Duty (MOD)

Requirements:
* Retail management experience preferred
* Ability to remain standing for long periods of time
* Ability to move throughout the store
* Regular bending, lifting, carrying, reaching, and stretching
* Lifting heavy boxes and accessing high shelves by ladder or similar equipment

Benefits:
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more.

Why Work at Michaels?
We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Our goal is to foster a culture of inclusivity, diversity, and creativity that inspires our employees to grow professionally and personally.

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