Customer Service Supervisor
16 hours ago
Job Summary
As a Supervisor - Customer Service (Dispute Resolution) at Equifax, you will lead a collaborative team of Customer Care agents, distributing workload based on employee bandwidth and capability, and business prioritization. You will coach team members on appropriate process applications and partner with manager on department initiatives and team needs.
Key Responsibilities
- Lead a team of Customer Care agents
- Distribute workload based on employee bandwidth and capability, and business prioritization
- Coach team members on appropriate process applications
- Partner with manager on department initiatives and team needs
- Seek efficiency opportunities
- Implement new or revised procedures and suggestions for process improvement
Requirements
- BA preferred or previous work experience
- 3-5 years customer experience
- 3 years leadership experience (Supervisor, Team Lead, or Manager)
- Excellent customer service and interpersonal skills
- Excellent verbal and written communication skills
- Advanced knowledge of credit processing methods and procedures
- Proficient in Equifax's disclosure, indicating, verification, maintenance, and ACD functions
- Knowledge of Equifax Operations and products
- Knowledge of NCTUE, Telco, and Commercial preferred
What We Offer
- Comprehensive compensation and healthcare packages
- 401k matching
- Paid time off
- Organizational growth potential through our online learning platform with guided career tracks
Equifax is an Equal Opportunity Employer
We believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions, and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life's pivotal moments. Our impact is real, and we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.
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