Personal Lines Manager

5 hours ago


Newburyport, Massachusetts, United States Cross Insurance Full time
Job Title: Personal Lines Manager

The Cross Family of Agencies is seeking a highly skilled and experienced Personal Lines Manager to join our team. As a key member of our insurance team, you will be responsible for managing a specialized book of business and leading a team of insurance professionals.

Key Responsibilities:
  • Manage a team of insurance professionals to ensure excellent customer service and meet company standards.
  • Develop and implement strategies to grow and maintain a high-net-worth book of business.
  • Collaborate with marketing and underwriting representatives to identify new business opportunities.
  • Plan and execute informational personal lines meetings to educate staff on industry trends and best practices.
  • Consult with staff on quality management, workflow, and target list reporting.
  • Address concerns and resolve issues from staff members.
  • Responsible for on-boarding/training and development of new personal lines staff members.
  • Regularly review and monitor the status of the office culture and discuss findings with the Regional Manager.
Requirements:
  • Property & Casualty license and Continuing Education.
  • Understanding of the Basic Procedure Manual & Workflow Manual.
  • Excellent communication and leadership skills.
  • Ability to handle complex accounts and consult on specialized business.

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