Director of Quality Improvement

4 weeks ago

Berkeley, California, United States Bonita House Full time
Job Title: Director of Quality Improvement

At Bonita House, Inc., we are seeking a highly skilled and experienced Director of Quality Improvement to join our team. This is a critical role that will play a key part in ensuring the highest standards of quality and compliance across all our programs.

Job Summary:

The Director of Quality Improvement will be responsible for developing, implementing, and monitoring quality improvement initiatives across all our programs. This includes working collaboratively with department directors and program managers to identify opportunities for improvement, developing plans to address those opportunities, and tracking and reporting on progress.

Key Responsibilities:
  • Develop and implement agency-wide quality assurance strategy
  • Maintain current knowledge of accreditation, billing, and licensing requirements
  • Manage day-to-day operations of the Quality Improvement Department
  • Collaborate with external and internal partners to identify and support program evaluation needs
  • Develop and implement procedures for collecting, analyzing, and reporting data related to quality improvement efforts
  • Establish protocols, systems, documentation quality standards, practice guides, and outcome measures
  • Provide leadership and staff management for the quality assurance team
  • Develop policies and procedures to ensure agency compliance with industry standards and government regulations
  • Lead the CQRT process, including internal audits of client records and other relevant documents
  • Analyze data to identify trends and recommend corrective actions
  • Evaluate onboarding and staff training needs and develop training plans
  • Prepare reports, presentations, and analyses that communicate programmatic impacts, successes, weaknesses, and opportunities
  • Collaborate with leadership to develop program and outcome evaluations
  • Train and guide staff on program/outcomes evaluation, quality improvement methodology, and comprehensive practice improvement steps
  • Develop and be accountable for effective and efficient use of department resources
  • Become a system administrator for the agency EHR database
  • Act as the compliance and regulatory information resource, point of contact, and spokesperson for internal and external inquiries
  • Attend management meetings
  • Provide clinical or student supervision when needed
Requirements:
  • Masters or Doctorate degree in Clinical Psychology, Social Work, Counseling, or a related field
  • A minimum of five years' experience working in a community mental health program with demonstrated quality improvement mandates
  • Must be licensed with a current, unrestricted valid California license (LCSW, LMFT, LPCC) for the California Board of Behavioral Sciences (BBS)
  • At least two years' post-licensure experience supervising staff focusing on clinical practice and adherence to compliance and quality assurance systems
  • Familiarity with evidence-based practices such as Motivational Interviewing, WRAP, Seeking Safety, Solution Focused Therapy, CBT, and DBT
  • Experience providing constructive, timely feedback identifying strengths and areas of development to practitioners
  • Excellent verbal and written skills and the ability to present information effectively
  • Must demonstrate basic computer skills
  • Must demonstrate a high level of professionalism with the capacity to set boundaries kindly and consistently with a diverse staff and client population
  • Must be able to effectively prioritize competing demands and meet deadlines
  • Must demonstrate enthusiasm, flexibility, and be able to work amicably with multiple team members
  • Must demonstrate a work ethic that encompasses diversity and inclusion within the workforce
  • Must be able to provide critical incident debriefing and plans to increase program safety
  • Knowledge of and the ability to adhere to a professional code of ethics
  • Ability to coach in various Clinical Modalities, Harm Reduction, Stages of Change, Trauma-Informed Care, and Motivational Interviewing
  • Strong supervisory and leadership skills
  • Excellent interpersonal, negotiation, and conflict resolution skills
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Must demonstrate an ability to work both independently and as a member of the team
  • Experience in CQRT and knowledge of Medi-Cal SMHS experience
  • Demonstrated proficiency in the use of Electronic Health Record (E.H.R.) systems
  • Must be able to meet the Immigration Reform Act of 1986 requirements
  • Must have a valid California Driver License and a driving record acceptable by the agency's insurance company
Physical Requirements:

Physical demands include continual sitting, typing, and repetitive computer use for up to 8 hours a day. The position also requires frequent communication with others, including hearing and speaking clearly with individuals and groups, in person and via phone and video calls. Ability to lift 15 pounds at times. Occasional regional travel (10-15%) required.

Bonita House, Inc. is committed to providing equal opportunity to all qualified persons regardless of race, color, citizenship status, national origin, ancestry, gender, pregnancy, sexual orientation, gender identity or expression, genetic information, age, religion, creed, physical or mental disability, marital status, veteran status, or any other characteristic protected by law.

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