Fine Dining Wine Specialist
4 days ago
Acme Ventures LLC is a renowned hospitality group in the heart of Santa Barbara's arts and entertainment district. We take pride in providing an exceptional work environment that fosters growth, creativity, and camaraderie among our team members.
We are currently seeking a Fine Dining Wine Specialist to join our team of wine enthusiasts. As a key member of our fine dining establishment, you will be responsible for delivering exceptional customer service, ensuring seamless execution of wine pairings, and creating memorable experiences for our guests.
Key Responsibilities:
- Greet guests warmly and present menus, highlighting our expertly curated wine list.
- Provide detailed explanations of all wines on the list and tasting profiles, making informed recommendations based on guests' preferences.
- Assist guests in selecting wines by offering pairing suggestions and expert advice.
- Take accurate orders, communicate with kitchen and bar staff, and ensure prompt delivery of food and beverages.
- Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
- Upsell menu items to enhance the experience and increase revenue.
- Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
Requirements:
- 2 years previous experience as a Server in a fine dining or upscale restaurant or wine tasting room/winery.
- Extensive knowledge of food and beverage menus, including wine pairing.
- Strong customer service skills, with the ability to provide personalized and attentive service.
- Excellent communication and interpersonal skills to interact with guests and team members effectively.
- Professional and polished appearance, with a focus on attention to detail.
- Ability to work in a fast-paced, high-pressure environment while maintaining composure.
- Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
- Exceptional organization and multitasking abilities.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
- Understanding of fine dining etiquette and service standards.
- Ability to work well in a team and collaborate with colleagues.
- Strong problem-solving and decision-making skills.
- Knowledge of food safety and sanitation regulations.
- Ability to stand and walk for extended periods and lift trays or plates when necessary.
- Excellent memory retention for accurately taking and delivering orders.
- Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
- RBS or similar certification for responsible alcohol service is required.
- Current Food Handler Certification
Compensation and Benefits:
We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus benefits, including health insurance, paid time off, and opportunities for professional growth and development.
About Acme Ventures LLC:
We are a dynamic and innovative hospitality group dedicated to providing exceptional experiences for our guests. Our commitment to excellence, creativity, and teamwork has earned us a reputation as one of the top hospitality groups in the industry.
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