Dining Experience Leader
5 days ago
At El Encanto, A Belmond Hotel, we pride ourselves on providing an environment where our employees can thrive both personally and professionally. With a commitment to ongoing development, you'll have the opportunity to learn and grow alongside talented individuals in the industry.
Description of Role
As an Assistant Food and Beverage Manager at El Encanto, A Belmond Hotel, you will uphold the highest standards of service, ensuring every guest has an exceptional dining experience. You'll showcase local flavors and ingredients, work closely with chefs and culinary teams to develop menus reflecting the destination and highlighting local cuisine. Directly supervising employees, you'll train, plan, assign, and direct work according to organizational policies and applicable laws.
Responsibilities
* Supervise employees in The Dining Room, The Terrace, The Lounge, The Bar, and The Wine Room. * Provide direction, support, and communication to food and beverage team members for complete guest satisfaction and attention to detail. * Control usage of food and beverages items and equipment. * Ensure quality of food product, presentation, and service standards. * Comply with hotel policies as noted in Employee Handbook. * Follow up on labor standards based on business levels and work assignments daily. * Ensure proper set up of service stations before and during service. * Monitor seating pace and checks on table service detail constantly. * Touch each table during meal periods and check on guests' satisfaction. * Maintain orderliness and cleanliness in public areas.* Transport soiled dishes from dining room to kitchen and deposit them properly. * Clean all spillage during mealtime and at close. * Assist team servers to deliver any tableside service, including serving plates, clearing plates, and performing water service. * Possess thorough knowledge of menu, beverage, and wine list, and descriptions of dishes being served. * Responsible for efficient operation of Restaurant, Lounge, Bar, and Pool Bar. * Adhere to strict uniform and grooming standards. * Handle guest concerns and recognize and address potentially intoxicated, disruptive, or undesirable guests.
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