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Member Service Representative, Branch Ambassador

2 months ago

Baton Rouge, Louisiana, United States Neighbors FCU Full time
Job Summary

Neighbors FCU is seeking a highly skilled Member Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional financial services to our members, building strong relationships, and driving sales and service growth.

Key Responsibilities
  1. Member Service: Provide courteous, professional service to all members, responding to their needs and resolving issues in a timely and effective manner.
  2. Sales and Service: Identify opportunities to sell and promote credit union products and services, building strong relationships with members and driving sales growth.
  3. Product Knowledge: Maintain a working knowledge of all credit union products, services, and operations, providing expert advice and guidance to members.
  4. Problem Resolution: Analyze and resolve member complaints and issues, providing solutions and alternatives to meet their needs.
  5. Teamwork: Collaborate with branch staff to achieve sales and service goals, supporting a positive and productive team environment.
Requirements
  • Education: High school diploma or equivalent required; college degree or some college coursework completed preferred.
  • Experience: Two years' experience in a financial institution, with a strong emphasis on member service and sales.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong sales and service attitude.