Hospitality Supervisor

2 weeks ago


Pittsburgh Pennsylvania, United States Sheetz, Inc Full time

Additional Job Information:
Additional $1.50/hr. for working 10pm-6am

Overview:
Are you passionate about creating exceptional experiences for customers? Do you thrive in a fast-paced environment where your leadership can shine? As a Hospitality Supervisor at Sheetz, you will play a vital role in ensuring our customers receive outstanding service every time they visit.

In this position, you will be responsible for implementing top-notch customer service protocols throughout our stores.


If you have a knack for leadership, this role is perfect for you You will oversee the customer experience, ensuring that our Hospitality and Total Customer Focus standards are upheld in areas such as inventory management, service delivery, and sales operations, while also stepping in to manage daily activities in the absence of the Store Manager.

We value your hard work and dedication with competitive benefits, including quarterly bonuses based on company performance, generous paid time off, comprehensive parental leave, 401k matching, employee stock ownership, and opportunities for professional growth and tuition reimbursement, along with full medical, vision, and dental coverage.

Responsibilities:
- Support the Store Manager in recruiting, training, and managing store personnel.

- Participate in the hiring process and scheduling of staff.

- Address customer inquiries, complaints, and feedback.

- Ensure compliance with Sheetz policies and procedures among team members.

- Monitor responses from customer service evaluations and audits.

- Maintain high standards of customer service by overseeing transaction efficiency and cleanliness of the store.

- Verify that end-of-day tasks are completed.

- Manage inventory through effective placement, pricing, and restocking of products.

- Lead initiatives for profit management by monitoring shrinkage, vendor relations, and operational efficiency.

Qualifications:
Education:
- High School Diploma or GED required.
- A two-year degree in a business-related field is preferred.

Experience:
- At least one year of supervisory experience in a fast food, restaurant, retail, or convenience setting is preferred.

Licenses/Certifications:
- ServeSafe certification.
- Any other legally required certifications.

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