Field Service Technician II

4 days ago


Charlotte North Carolina, United States Canon Solutions America, Inc. Full time
About the Role:

As a skilled Field Service Technician II, you will play a crucial role in providing technical expertise to our valued customers. Your primary responsibility will be to diagnose and resolve technical issues with Canon-supported products, ensuring that our customers receive exceptional service and support.

Your Key Responsibilities:
  • Diagnose and troubleshoot technical issues with Canon equipment, using established procedures and protocols.
  • Service and repair designated equipment to Canon standards and specifications, ensuring that all work is completed to the highest level of quality.
  • Maintain a working knowledge of multiple product groups, including basic aspects of troubleshooting and diagnostics.
  • Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
  • Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
  • Provide direction to less experienced technicians and assist with training and development programs.
  • Escalate technical and/or customer service-related problem areas to senior technicians or management as needed.
About You:

We are seeking a dedicated and experienced Field Service Technician II to join our team. To be successful in this role, you will need to possess:

  • A high school diploma or equivalent, plus 1-2 years of related experience in a technical support or field service role.
  • A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
  • The ability to travel, with a valid driver's license and acceptable driving record.
  • The capability to work in a 24/7 environment, performing shift work and on-call rotations.
  • Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
  • Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).
About Our Company:

Canon Solutions America, Inc. is a leading provider of enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. We empower companies of all sizes to succeed by supplying market-leading solutions that promote professional innovation, sustainability, and efficiency. As a wholly owned subsidiary of Canon U.S.A., we are headquartered in Melville, NY and have sales and service locations across the U.S.

We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. We are an equal opportunity employer and comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.



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