HVAC Service Technician II

2 weeks ago


Charlotte North Carolina, United States Bosch Group Full time
Position Overview:

Are you an HVAC residential service technician looking for a change from weekend or on-call duties?

Do you thrive in collaboration with contractors, dealers, engineers, architects, and homeowners?

Would you prefer the flexibility of working from your own home?

Are you a friendly and cooperative team player, capable of articulating complex concepts in a clear and understandable manner?

Do you value paid certifications and license renewals?

Are you interested in a comprehensive benefits package with generous time off?

Are you open to traveling within the US for initial and ongoing product training as necessary?

If you answered yes to these questions, we have an exciting opportunity for you to enhance your job satisfaction by joining Bosch Home Comfort as an HVAC Technical Support Representative.

About the Role:

Bosch Home Comfort is actively seeking a skilled Heating/Air Conditioning Service Specialist II to provide support to customers and contractors across the United States. This role is categorized as a remote position, allowing you to work from a location of your choice, which must be communicated to the company. Depending on your geographic location, working hours may vary between 8 AM and 7 PM EST (8-hour shift).

Successful candidates will possess extensive experience with Water Source Heat Pumps, Air-to-Air Heat Pumps, Boilers, A/C, and Mini-Split Equipment. This position requires a customer-focused individual with HVAC expertise who can adapt to the evolving needs of our growing business.

This is an excellent opportunity to leverage your field service knowledge in a remote environment while supporting Bosch Home Comfort's complete range of heating, cooling, and hot water products.

Key Responsibilities:
  1. Provide troubleshooting and application assistance via phone and email to contractors, dealers, engineers, architects, and homeowners regarding hydronic heating, forced hot air, domestic hot water, air conditioning, and heat pumps.
  2. Collaborate with Product Management, Quality, Risk Assessment, Warranty, and Returns departments to deliver comprehensive support for Bosch Home Comfort products.
  3. Act as a representative for the business in complaint resolution or technical investigations, providing feedback on root cause analysis.
  4. Initiate and maintain electronic records of calls and respond to departmental emails.
  5. Review technical materials for accuracy and support new product introductions by assisting in the development of technical documents and/or videos.
  6. Offer troubleshooting and application support to the Customer Service Team and outside sales representatives.
  7. Provide peer-level support to develop others in areas of technical expertise.
  8. Work from home for daily tasks, with local site visits as necessary.
  9. Engage in minimal travel within and outside the USA for training or service work.
  10. Contribute to continuous improvement projects within the business.

Work Environment:

This position allows for independent work within established procedures associated with the specific job function.

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