IT Support Associate

3 weeks ago

Owings Mills, Maryland, United States Expedient Full time
Job Description

Expedient is seeking an entry-level IT Support Associate to join our Operations Support Center (OSC) team in our Owings Mills, Maryland data center. As an IT Support Associate, you will receive fully paid training, including industry certifications, and hands-on experience with various technical platforms.

This is an excellent opportunity for individuals looking to gain valuable technical on-the-job training and experience, and kick-start their IT career.

Expedient provides multi-cloud platforms, hosting, and cyber security, as well as data center infrastructure as a service (IaaS) solutions to its clients. For more information about our cloud technology and solutions, please visit us at www.expedient.com.

The Schedule and Shift Premium: This position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7am to 7pm local time, and includes an additional bonus, paid out upon completion of the initial training. Additionally, lunch breaks are fully paid for all 12-hour shifts.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications, such as CompTIA, A+, Network +, etc. Certain certifications that are higher in difficulty to obtain have attached bonuses for completion.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn, so any level of experience will be considered. Range of pay of $32,000 - $37,000 per year, paid out hourly, can vary depending on market and shift.

Responsibilities:

  • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc. and escalate more complex tickets as needed.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
  • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
  • Use the ticketing system to log all requests and activities including documentation of special requests and customizations considered important for future support.

Recommended Qualifications:

  • Previous customer-service work experience.
  • Industry certifications (such as CompTIA, A+ or Network+) or equivalent work experience in an IT role or academic experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving skills.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Must pass pre-employment screens.

Physical Tasks/Demands:

  • Sitting - stationary/seated position during the workday in order to check in visitors.
  • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer and server hardware.
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk and print out visitor badges, operate loading dock equipment; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc. as required.

Expedient is an equal opportunity employer. Qualified applicants will receive fair and equitable consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, disability, or any other characteristic protected by law.

  • Desktop Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Dexian DISYS. As a Desktop Support Specialist, you will be responsible for supporting the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Receiving and tracking desktop assets,...

  • Technical Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States Booth and Associates Full time

    Job SummaryWe are seeking a highly skilled Engineering Technician to join our team at Booth and Associates. As an Engineering Technician, you will play a critical role in supporting our engineering team by providing technical assistance and support to engineers and other team members.Key Responsibilities:Assist engineers in the design, development, and...

  • Technical Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States Booth & Associates LLC Full time

    Job DescriptionAt Booth & Associates LLC, we are seeking a highly skilled Technical Support Specialist to join our engineering team. As a key member of our team, you will play a crucial role in providing technical assistance and support to engineers and other team members.Key Responsibilities:Assist engineers in the design, development, and testing of...

  • Medical Support Professional

    3 weeks ago

    Owings Mills, Maryland, United States LifeBridge Health Full time

    Medical Assistant OpportunityAt LifeBridge Health, we are seeking a skilled Medical Assistant to join our team. As a Medical Assistant, you will work under the direct supervision of a physician to perform a variety of clinical responsibilities, including assisting in the examination and treatment of patients. Key Responsibilities:Apply and adjust casts,...

  • Desktop Support Specialist

    3 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Summary: We are seeking a skilled Desktop Support Specialist to join our team at Dexian DISYS. As a key member of our Asset Management team, you will be responsible for the daily distribution and tracking of desktop equipment and peripherals to our associates.Key Responsibilities:Receiving and tracking desktop assets, peripherals, and accessoriesUpdating...

  • Audit Associate

    4 weeks ago

    Owings Mills, Maryland, United States SB & Company Full time

    Audit Associate Job DescriptionSB & Company is seeking a highly motivated and detail-oriented Audit Associate to join our team. As an Audit Associate, you will play a critical role in ensuring the accuracy and integrity of our clients' financial statements.Key Responsibilities:Reconcile client records and perform basic accounting functions, including general...

  • Retail Sales Associate

    4 weeks ago

    Owings Mills, Maryland, United States HomeGoods Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Backroom Associate. In this role, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and supporting the growth of your career.Key ResponsibilitiesEngage and interact with all...

  • Audit Associate

    3 weeks ago

    Owings Mills, Maryland, United States SB & Company Full time

    Job SummaryThe Audit Associate role at SB & Company is an exciting opportunity for a detail-oriented and analytical individual to join our team. As an Audit Associate, you will be responsible for a wide range of accounting assignments with varying levels of complexity, working under the supervision of experienced audit professionals. Your primary goal will...

  • Desktop Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States Dexian DISYS Full time

    Job Title: Desktop Support SpecialistJob Summary:This role supports the daily distribution and tracking of desktop equipment and peripherals to our associates. The ideal candidate will have experience with asset management, inventory tracking, and shipping and receiving responsibilities.Key Responsibilities:Receiving desktop assets, peripherals, and...

  • Retail Sales Associate

    4 weeks ago

    Owings Mills, Maryland, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Information Systems Support Specialist

    4 weeks ago

    Owings Mills, Maryland, United States RadNet Full time

    Job OverviewRadNet is seeking a highly motivated and detail-oriented Information Systems Help Desk professional to join our team. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our end-users, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key...

  • Retail Sales Associate

    4 weeks ago

    Owings Mills, Maryland, United States TJ Maxx Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our TJ Maxx team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a clean and organized store environment, and adhering to all operational and merchandise...

  • Dietitian - Nutrition Support Specialist

    3 weeks ago

    Owings Mills, Maryland, United States LifeBridge Health Full time

    Job Summary:Conduct comprehensive nutritional assessments and provide ongoing education to patients and caregivers on home enteral and parenteral nutrition support. Maintain open communication with the clinical team to ensure seamless care coordination. Assist with reimbursement issues and develop relationships with other dietitians and healthcare...

  • Morning Store Cleaning Associate

    4 weeks ago

    Owings Mills, Maryland, United States TJX Companies, Inc. Full time

    Job Title: Early Morning 6am Store Cleaning AssociateJoin our team as an Early Morning 6am Store Cleaning Associate and contribute to maintaining a clean and organized store environment. As a key member of our store team, you will be responsible for ensuring our store is always looking its best, from dusting and polishing to maintaining our high standards of...

  • Seasonal Cashier-Merchandise Associate

    4 weeks ago

    Owings Mills, Maryland, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Seasonal Cashier-Merchandise Associate to join our team at Marshalls. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, maintaining a clean and organized store environment, and supporting the growth of your career.Key...

  • Investment Sales Associate

    3 weeks ago

    Owings Mills, Maryland, United States T. Rowe Price Full time

    About the Role:We are seeking a highly motivated and results-driven Investment Sales Associate to join our team at T. Rowe Price. As a Sales Associate Personal Investors, you will play a critical role in providing education and guidance to our Core Personal Investors, driving net new flows and retaining assets within the Individual Investors organization.Key...

  • Staff Legal Secretary

    4 weeks ago

    Owings Mills, Maryland, United States Zurich Insurance Group Full time

    Staff Legal Secretary - Litigation SupportZurich North America is seeking a highly skilled Staff Legal Secretary to join our team in Owings Mills, MD. As a Staff Legal Secretary, you will provide administrative support to two general liability defense attorneys, handling a broad range of tasks including organizing and maintaining electronic and paper files,...

  • Sales Engineer

    3 weeks ago

    Owings Mills, Maryland, United States Hamilton Associates Inc Full time

    Job OverviewHamilton Associates, Inc. is seeking a highly skilled Sales Engineer to provide technical support for our elevator guides and swivel sliding guide shoes. As a key member of our team, you will be responsible for providing expert technical assistance to customers, both internally and externally, to ensure seamless product implementation and...

  • Medical Assistant

    3 weeks ago

    Owings Mills, Maryland, United States LifeBridge Health Full time

    Medical Assistant OpportunityAt LifeBridge Health, we are seeking a skilled Medical Assistant to join our team at the Rubin Institute for Advanced Orthopedics. This is a full-time position working 8:00am-4:30pm, Monday through Friday.Responsibilities:Under the direct supervision of a physician, the Medical Assistant will perform a variety of clinical...

  • Staff Legal Secretary

    4 weeks ago

    Owings Mills, Maryland, United States Zurich Insurance Company Ltd. Full time

    Staff Legal Secretary Role SummaryZurich North America is seeking a highly skilled Staff Legal Secretary to provide administrative support to two general liability defense attorneys. This role is a hybrid of remote work and in-office activity, designed to meet the needs of the selected candidate and Zurich North America.Key Responsibilities:Organize and...