Customer Service Representative
7 days ago
Aaron's is a leading retailer of rent-to-own furniture, electronics, and appliances. Our team is dedicated to providing exceptional customer service and helping our customers achieve their goals.
Job SummaryWe are seeking a highly motivated and experienced Customer Accounts Advisor to join our team. As a Customer Accounts Advisor, you will be responsible for building relationships with our customers, driving payment collections, and lease agreement renewals.
Key Responsibilities- Maintain updated customer information in the store computer system
- Direct contact with customers who have not renewed their Lease agreement(s)
- Sell customers on the benefits of timely lease agreement renewal payments
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
- Assist with merchandise returns and guest deliveries as directed by management
- Clean and certify merchandise in the Quality Assurance Center
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Ability to work schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of retail/customer service experience preferred
- High School diploma or equivalent preferred
$13.75 - $14.50 per hour, based on location and experience.
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