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Client Support Specialist
2 months ago
In the role of a Customer Service Representative, you will be tasked with managing and addressing customer inquiries, ensuring prompt resolution of issues, and striving to surpass customer expectations. Collaborating effectively with a team of service representatives, you will contribute significantly to the enhancement of our customer service operations.
Key Responsibilities:
- Handle incoming calls with professionalism, adhering to company protocols.
- Provide timely and professional responses to customer inquiries across multiple communication channels.
- Identify and address reasons for service cancellations, focusing on customer retention efforts.
- Deliver comprehensive information regarding services, billing, and solutions to customers.
- Work in conjunction with other departments to resolve customer issues efficiently.
- Maintain precise records of customer interactions and account details.
- Execute data entry tasks for accounts and manage billing and invoicing processes.
- Establish and nurture relationships with key contacts in the Municipal & Public Sector Government.
- Perform additional duties as required.
Required Skills & Qualifications:
- Outstanding verbal and written communication abilities.
- Proficiency in Microsoft Office Suite.
- Professional demeanor and appearance.
- Capability to manage high volumes of calls effectively.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team or independently.
- Skill in identifying and addressing the root causes of issues.
- Capacity to perform under pressure while maintaining respect for others.
- Commitment to adhering to safety regulations and company policies.
Work Environment:
- Willingness to work overtime, weekends, and holidays as needed.
- Must be legally authorized to work in the United States.
- A valid driver's license may be necessary.
- Successful completion of pre-employment assessments is required.
- Proficiency in English, both spoken and written, is essential.
This job description outlines the essential responsibilities and expectations for this position. It is subject to modification at the company's discretion and does not create a contractual agreement. Rumpke of Ohio, Inc. is dedicated to providing equal employment opportunities.
